PRIVACY POLICY

Thank you for visiting the Canneberges Québec Inc. website and reading its privacy policy (hereinafter the Policy).

This Privacy Policy is composed of the following elements:

  1. Objectives of the privacy policy,
  2. Entry into force,
  3. Consent collection procedures,
  4. Data collection objectives,
  5. Data processing purposes,
  6. Personal information collected,
  7. Processing procedures used,
  8. Access and control procedures for personal information,
  9. Sharing and reasons for sharing personal information with third parties,
  10. Use of cookies and similar technologies,
  11. Retention of personal information.

1. Objectives of the privacy policy:

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

In order to ensure this protection, Canneberges Québec inc. undertakes to collect, process and share information that can identify an individual only when the latter has consented, unless this is permitted or required by law, in which case your consent will not be necessary.

The purpose of the Policy is to inform users of the reasons and manner in which Canneberges Québec inc., or any person acting on its behalf, will collect and use their personal information. It is intended to be in plain language in order to ensure informed consent from users.

For the purposes of this Policy, “personal information” means all information about an identifiable person or that can identify an individual. Where possible, we will anonymize, pseudonymize and/or aggregate this information so that it no longer identifies an individual.

2. Entry into force

This Policy applies from January 15, 2025.

3. The methods of collecting consent

We are committed to obtaining consent before collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by their authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from an individual’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is being collected and the reasonable expectations of an individual in a similar situation.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a government request, to obtain the individual's consent to collect, use or disclose their personal information. We undertake never to disclose this type of information, other than in accordance with this Policy, unless the law requires or permits us to do so.

4. Purposes of data collection

The information collected is in accordance with the purposes and objectives set out in this Privacy Policy.

Here are some of the reasons why we collect your personal information:

5. Personal information collected

Canneberges Québec inc. may collect personal information in various forms, but will only do so by lawful means and solely for the necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Canneberges Québec inc. take place. This is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact information.First and last name, email address, postal address, telephone number and other similar data used to communicate with you.

Proof of identity. Passwords, password hints and other similar security information used to identify you and access your account.

Demographic data.Data about you such as your age, gender, country and language of communication.

Payment data.Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the security code associated with it.

Subscription data.Information about your subscriptions to events and newsletters.

Images and sounds.Audiovisual data used to ensure the safety of our users, particularly at the locations where events are held that we organize or host.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data that we collect include:

6. The purposes of data processing:

Providing our products and services.We use data to operate our products and services, as well as provide you with rich and interactive experiences. For example, improving navigation on our website.

Improving products and/or services.We use data to improve our products, including by adding new features or capabilities (Error reporting when purchasing a ticket, or viewing an online program, etc.).

Personalization.Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Developing products and/or services.We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, to better understand our customers’ needs.

Customer Support.We use data to diagnose and resolve product and/or service issues, restore access to your personal account, provide other support and assistance services.

Help Secure and Troubleshoot.We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of our services to our customers, detecting malware and malicious activity, troubleshooting performance and compatibility issues to help customers get the most out of their experience, and notifying them of updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and customers. Our security features can prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety at events.

Sondages et communications promotionnelles. Nous utilisons les données que nous recueillons pour fournir des sondages et communications promotionnelles. Vous pouvez souscrire des abonnements par courrier électronique, répondre à des sondages et choisir de recevoir ou non des communications promotionnelles de Canneberges Québec inc. par courrier électronique, SMS, courrier postal et téléphone. Pour de plus amples informations sur la gestion de vos coordonnées, des abonnements par courrier électronique et des communications promotionnelles, consultez la section Modalité d’accès et de contrôle de vos renseignements personnels de la présente Politique.

Relevant Offers.Canneberges Québec Inc. uses data to provide you with relevant and important information about the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in shows and suggest new activities that you might enjoy.

Advertising.Canneberges Québec Inc. uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make ads more relevant.

Business Transactions.We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to deliver products purchased in our online stores/ticketing.

Reporting and business operations.We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our business.

Protection of rights and property.We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of others.

Legal compliance.We process data to comply with the law. For example, we use our customers’ ages to ensure we comply with our obligations to protect children’s privacy or to ensure that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research.We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

7. The treatment methods used

Canneberges Québec inc. attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, absolute safeguarding of the latter is impossible given the security limitations inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user's own risk.

8. Terms of access and control of personal information

Canneberges Québec Inc. ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to have access to your personal information, you can make a request using the contact information provided at the end of this Policy.

To the extent we are able, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances where we will not be able to provide you with access to your personal information. In particular, when access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure of such information or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.

9. Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations or individuals outside of Canneberges Québec Inc., with the exception of our authorized suppliers and partners who need to have access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:

Canneberges Québec Inc. undertakes not to sell or rent your personal information to a third party.

10. Cookies and similar technologies

Canneberges Québec Inc. may use cookies, web beacons, invisible pixels, log files or other technologies to collect certain personal information about visitors to our websites, as well as the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and that allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the consultation time and any other statistics.

The cookies used are used in particular to find the search history as well as the shopping carts (e.g. ticket purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that, depending on the configuration chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, thus giving you the possibility to accept them or not.

Please note that our website may contain links or referrals to third-party sites. This policy ceases to apply when you leave our website and Canneberges Québec inc. is not responsible for the collection or processing of personal information by these third parties or via these external sources.

11. Cookies and similar technologies

Canneberges Québec inc. keeps the collected data for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Canneberges Québec inc. takes physical and technical measures to ensure the security of data containing personal information.

Personal information may be stored outside the country in which you live, if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and government authorities and law enforcement authorities of those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be kept for extended periods of time.

Other information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be effective without your explicit consent. We always indicate the date on which the last changes were made. If the changes are significant, we will post a prominent notice on our website (including, for some services, by means of an email notification).

Compliance Officer:

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Nancy Goudreau, Business Development Director
Canneberges Québec inc.
Adresse : 100 Rang 2, Saint-Louis-de-Blandford, QC G0Z 1B0

Phone : (819) 364-3813
E-mail : info@canbec.net